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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.4 ★★★★★
Based on 22 reviews
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Product Reviews
★★★★★ 5
Value
Style: Classic
Good value and performance
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 20, 2025
★★★★★ 5
Burst water flosser
Style: Classic
Burst water flosser replacement tips. The flosser is a good product, this tip lasted over 3 years. Easy to change to new tip
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Reviewed in the United States on May 19, 2025
★★★★★ 5
Recommend this product
Style: Classic
Good replacement tips for my water flosser. Recommend the seller.
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Reviewed in the United States on April 13, 2026
★★★★★ 5
Exactly what I needed!
Style: Classic, Style: Classic
My old one broke and for some reason I couldn’t log onto their website to order a pair, so I’m glad I found these here! They fit perfectly!
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Reviewed in the United States on January 10, 2025
★★★★★ 5
Okay
Style: Classic
Toddler son broke the original tip being adventurous .now I’m back on regular schedule.somehow while using the tube pops off as if the grove isn’t deep enough to lock in . I now have to hold the tube while flossing so it doesn’t pop off into my mouth
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Reviewed in the United States on April 7, 2025
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