SKU: 5973738581

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

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Description

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service OperationsCut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.

Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain--supporting the process far beyond just fraud reduction.

  • Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.



Binding Type: Hardcover
Publisher: Wiley
Published: 06/13/2016
ISBN: 9781119223887
Pages: 400
Weight: 1.20lbs
Size: 9.10h x 6.20w x 1.30d
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SKU: 5973738581

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Pat H.
Whiting, US
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Seems Very Durable So Far
Size: Small, Style: 4 Pack
My dogs are really enjoying these chew toys! These keep them busy for hours!! So far they seem very durable and my little dogs can really chew and destroy so I’m happy about these so far! They rarely each chew a toy at the same time, but choose to take turns instead. But now they each have a chew toy and they are happy campers!!
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drewcasey
Boise, US
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Lasted us 7 months! Our Belgian mal chews on these non-stop and treats them like her high value treats. We just re-ordered the 7 pack!
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Purchased these two small sized Benebones for my puppy Springer Spaniel. It’s one of her favorite toys and it is well used and well worn. Replaced these with the medium size recently as she’s almost full grown now.
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Samantha Woodward
New York, US
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Our All-Time Favorite Chew Toy
My Dog's FAVORITE chew toy. It lasts so long. I love the bright color and the durable silicone. She can chew this thing forever without breaking pieces off of it. I finally bought her a new one because I felt like she had the other one longer than is probably sanitary, not because it was unchewable or damaged. Please don't ever stop making these Nerf Dog Bones.
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