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Description
From Clinic To Corner Office - Organization And Management On The Exam TableAt age 35, and with little experience as a manager, Mitch Rabkin became CEO of Bostons Beth Israel Hospital and began an intense process of learning. Over thirty years, he and his team worked to transform Harvard affiliated BI (now, Beth Israel Deaconess Medical Center) into a world class teaching hospital, research institution and regional healthcare network. Enriched by on the job study and reflection on organizations and their management, Dr.
At age 35, and with little experience as a manager, Mitch Rabkin became CEO of Boston’s Beth Israel Hospital and began an intense process of learning. Over thirty years, he and his team worked to transform Harvard-affiliated BI (now, Beth Israel Deaconess Medical Center) into a world-class teaching hospital, research institution and regional healthcare network. Enriched by on-the-job study and reflection on organizations and their management, Dr. Rabkin offers practical examples valuable to all managers and those who aspire to that role.
About the Author
A graduate of Harvard College and Harvard Medical School, Mitchell T. Rabkin, M.D. trained at Massachusetts General Hospital where he then practiced internal medicine before moving across town to Beth Israel Hospital as CEO. During three decades guiding the institution, he created a rich environment for both patient care and scholarship, encouraging professional development and personal gratification of staff and employees at all levels. Now retired as Professor of Medicine at Harvard, Dr. Rabkin is a member of the National Academy of Medicine, the American Association for the Advancement of Science, and a fellow of the American Academy of Arts and Sciences.
Reviews
"An engaging book that chronicles how this physician-teacher-leader's experience informed his journey as a successful CEO. Offering real-life reflections and anecdotes, it shares valuable insights illuminating how Dr. Rabkin led Beth Israel Hospital to become one of the leading academic medical centers in the world. As a young hospital executive who learned and incorporated so many of his principles, values, role modeling and actions, I attribute the accomplishments and joy of my own leadership journey to this remarkable physician CEO."
Sandra L. Fenwick, AB, MPH
Former CEO, Boston Children's Hospital
"There is much wisdom here. Dr. Rabkin has written an important book on effective management drawing on more than three decades of experience as a thoughtful CEO. He combines the telling of fascinating stories with a thorough understanding of the literature on organizational effectiveness, resulting in a valuable guide for leaders across all sectors of our economy."
Robert B. McKersie, MBA, DBA
Society of Sloan Fellows Professor (Emeritus), Massachusetts Institute of Technology
"Being a nurse at Beth Israel was transformative. As a new graduate, I could sense momentum and possibilities under the leadership of Mitch Rabkin and Joyce Clifford. We were expected to be scientific and analytic in the context of our caring mission as nurses. I loved it and thrived there.",
Terry Fulmer, PhD, RN, FAAN
President, John A. Hartford Foundation
Formerly, Distinguished Professor and Dean, Bouvé College of Health Sciences, Northeastern University
Formerly, Elaine Perkins McGriff Professor of Nursing and Founding Dean, New York University College of Nursing
"Dynamics of the academic medical center are complex. Attention to operational detail, respect for tradition, celebration of employees, success in care/education/research, and leadership reminded me why I joined Beth Israel. Dr. Rabkin makes vivid much of the history and culture so important to institutional identity."
John D. Halamka, MD, MS
President, Mayo Clinic Platform
Michael D. Brennan MD President's Strategic Initiative Professor
"... a must read by anyone aspiring to be, or who already is the leader of an organization -- not just an academic medical center, but any organization. Having been appointed at the uncommonly early age of 35 to take over the reins of a major Boston teaching hospital, and having
remained in that position for over 30 years, Dr. Rabkin is uniquely positioned to tell us what it takes to mold a complex institution into a collaborative "family" focused on a public mission. This is a masterly guide to the temperament, values and humility needed to inspire a widely diverse workforce to achieve outstanding performance."
Former President and CEO, Association of American Medical Colleges
Former Chair, Arnold P. Gold Foundation (for Humanism in Medicine)
Former Dean and Professor of Medicine, Medical School, State University of New York at Stony Brook
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4.6 ★★★★★
Based on 14 reviews
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Product Reviews
★★★★★ 5
Extra Warranty
Having the extra warranty on my item, really paid off!
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Reviewed in the United States on May 22, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026