SKU: 88369661414

United Breaks Guitars: The Power of One Voice in the Age of Social Media

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Description

United Breaks Guitars: The Power of One Voice in the Age of Social MediaSongwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool songwriting and vowed to create a YouTube video about the incident

Songwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool--songwriting--and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost--brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you'll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he's taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same--for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.



Binding Type: Paperback
Publisher: Hay House
Published: 05/01/2013
ISBN: 9781401937942
Pages: 197
Weight: 0.60lbs
Size: 8.20h x 5.33w x 0.63d
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SKU: 88369661414

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Alexandria, US
★★★★★ 5
Slim, sturdy, no slipping
Color: Black, Size: Pack of 100
I love these hangers! The velvet covering on them keeps clothes put, even silky items don’t fall off. I like that they have a small dip on both sides to help keep spaghetti straps even more securely in place Because they aren’t bulky you can utilize your closet space better. The metal hanger at the top also swivels which I find useful when hanging my clothes to steam. Great quality and quantity for the price!
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Reviewed in the United States on May 14, 2026
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Arrived quickly, great price & item as described!
Color: Ivory/Beige, Size: Pack of 30, Color: Ivory/Beige, Size: Pack of 30
Feel sturdy, good grip bought 2 packs to organize my clothes l, Skinny Metal and hangers to help my clothes fit better in my smaller closet. Already assembled with easy to unwrap cardboard. Versatile hangers, that will make my life easier!
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Reviewed in the United States on May 24, 2026
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DEBORAH C. JONES
Port Orchard, US
★★★★★ 4
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Color: Gray/Silver, Size: Pack of 50
Best price for the quantity
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Reviewed in the United States on May 30, 2026
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Simplified
Bozeman, US
★★★★★ 5
Space-Saving, Stylish, and Surprisingly Strong Closet Upgrade
Color: Black, Size: Pack of 100
I’ve been using these Amazon Basics slim velvet hangers, and they completely changed how organized my closet feels. The biggest difference is how much space they save. Because they’re so thin compared to regular plastic hangers, I was able to fit a lot more clothes in the same closet without it feeling crowded. The velvet coating is also a great feature. Clothes actually stay in place and don’t slip off, even lighter fabrics like tank tops or blouses. That alone makes getting dressed in the morning easier because I’m not constantly picking things up off the floor. They feel sturdy too. Even though they are slim, they hold heavier items like jackets and sweaters without bending or breaking. The shape helps keep clothes looking neat and prevents those annoying shoulder bumps that some hangers cause. I also like the clean black and silver look, it gives the closet a more uniform and organized appearance, which makes everything feel more put together. Overall, these hangers are a simple but very effective upgrade for any closet. They save space, keep clothes in place, and make everything look more organized without much effort.
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Diana
New York, US
★★★★★ 5
Looks more organized than bulky plastic hangers and multiple colors
Color: Black/Rose Gold, Size: Pack of 100
Love these hangers! The cloth helps from shirts slipping off and holds them in place! Stylish and thin so doesn’t take up all space on rack either! I’ve changed all our hangers over to these! They are very durable and there’s no assembly obviously. I’ve had one break, but that was with a pair of jeans hanging on it and I yanked the jeans instead of pulling the hanger off and taking the jeans off the hanger so I would say they’re pretty durable. There’s a lot of overweight people here and so the jeans and certain items are pretty heavy. I’m able to hang my husband uniforms in sets on them pants and then the shirt over top. Love these hangers. However, customer service is unreachable and when order you may be waiting for months to receive them!
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Reviewed in the United States on April 2, 2026

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