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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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Product Reviews
★★★★★ 5
Sweet read
Format: Kindle
A sweet steamy read of an omega who finds her worth and finds the guys that are willing to show her. The story had lovable characters with low angst and a HEA.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 7, 2025
★★★★★ 5
knotty book 1
Format: Kindle
Super enjoyable! What a horrible ex. Was glad to see the back of him, I was hoping I would get to see him suffer a whole lot more.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 5, 2025
★★★★★ 5
Short and sweet
Format: Kindle
Beautifully written, I was worried when it was labelled as a novella at the start, really used to those missing info and jumping forward to complete the story or not having complete character growth, not to worry! Author gave enough time to fall in love (and hate) with everyone, can't wait to read Wendy's story I feel like she will be the badass we all love!
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Reviewed in the United States on August 17, 2025
★★★★★ 3
Likeable characters, but only 75% complete story
Format: Kindle
I really liked the characters introduced, but the author didn’t fully conceptualize everything. We know Lila works long hours, but despite being a college graduate we never learn anything about what she does, where she works, how much she gets paid, etc. For an omega who seemed to be able to support herself, that seemed an unusual oversight. We learn absolutely nothing about what she wants in life, either. Is she just surviving the post-college life struggle or working up to her dream job? Fiona the flamingo had more detail than some of the main characters, but she was 10/10 as good as Wendy for a side character.
— spoilers ahead —-
Separately, some of the plot details were contradictory, or just missing. On one page Lila and Larry were together for 18 months, on another it was 4 years. When did she even move in with him? What did she do while he was gaming? How long were she and Wendy friends for Lila to trust her like that but not know much about her? And why didn’t Lila’s alphas sue Larry to reduce Lila’s debt? Shopping seemed a weird choice pamper her without knowing more about Lila’s debt and plans to reduce it. And her alphas never even ask anything about her job, but she’s The One. Such a frustrating relationship plot hole.
We never even learn anything about the alphas’ families or what they want in life either. I wish the author had written about 30 more pages fleshing out the details and showing how the alphas were just as in love with Lila’s personality as they were with her scent and body. Loved the concept, but I still feel like I read 3/4 of a book.
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Reviewed in the United States on August 29, 2025
★★★★★ 3
It's mid
Format: Kindle
There's a cute story there. The guys are sweet, but... I don't know. It's very vanilla. Not just the mediocre spicy scenes, but the whole story. It's just ok.
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Reviewed in the United States on September 20, 2025