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Description
Managing the Professional Service Firm**** Condition: BRAND NEW ISBN: 9780743231565 Format: Trade paperback (UK) Year: 2003 Publisher: Simon & Schuster Pages: 368 Description: Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalised, involving the skills of individuals.
****Condition: BRAND NEW
ISBN: 9780743231565
Format: Trade paperback (UK)
Year: 2003
Publisher: Simon & Schuster
Pages: 368
Description:
Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
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4.5 ★★★★★
Based on 19 reviews
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Product Reviews
★★★★★ 5
Grump lobster toy
Color: Red Lobster
My girl blood-eagled this poor thing within minutes but she had one heck of a time doing it! If you're looking for durable, this probably isn't for you. If, however, you're looking for some quality entertainment for you and your dog, look no further. A little reconstruction and ol' Larry was ready for round two of being eviscerated. Solid toy, real cute.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 21, 2025
★★★★★ 4
Not a terrible toy
Color: Blue Cow
Not a terrible product, but for a super sure it doesn’t last very long. It’s cute, but this is meant for definitely a small two small medium dog.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 13, 2026
★★★★★ 5
Dog toy
Color: Red Lobster
My puppie loves it
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 2, 2026
★★★★★ 5
Great play toy
Color: Red Lobster
My dogs loved this toy. Played with for several days. Rug of war pulled it apart.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 12, 2026
★★★★★ 5
Great toy
Color: Red Lobster
I bought them as gifts for Christmas. Bothe dogs loved this.
It is quite sturdy also
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 9, 2026
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