The optical unit, lens, and circuit board have all been redesigned to achieve the world’s smallest native 4K projector.
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Description
JVC DLA-NZ700 NATIVE 4K BLU-ESCENT LASER PROJECTORD ILA Projector DLA NZ700 NEW Gen3 0. 69 inch Native 4K D ILA Devices (x3) 80,000: 1 native contrast New BLU Escent Laser 2,300 lumen Gen2 Frame Adapt HDR with Deeper Blacks New Picture mode Vivid All Components Redesigned The optical unit, lens, and circuit board have all been redesigned to achieve the worlds smallest native 4K projector. Volume Reduction The DLA NZ700 NZ500 RS2200 RS1200 has a dimension reduction of 35% compared to the previous DLA
D-ILA Projector
DLA-NZ700 NEW
Gen3 0.69-inch Native 4K D-ILA Devices (x3) / 80,000:1 native contrast / New BLU-Escent Laser 2,300-lumen / Gen2 Frame Adapt HDR with Deeper Blacks / New Picture mode “Vivid”
All Components Redesigned
Volume Reduction
The DLA-NZ700/NZ500/RS2200/RS1200 has a dimension reduction of 35% compared to the previous DLA-NZ7/RS2100, while still incorporating a laser light source and native 4K D-ILA device.
Re-design of Air Intake and Exhaust
By placing the heat source exhaust at the rear, the potential impact of the image on the projection screen has been eliminated. This provides more flexibility for installation.
Environmental Considerations
The design of the new projector models use significantly less plastic, which also reduces transportation costs. This leads to a product that is much more environmentally friendly.
Native 4K
Third-generation 0.69 inch native 4K D-ILA device enhances video quality
Our proprietary 0.69inch native 4K D-ILA device has been advanced to the third generation to further enhance black details.
High native contrast
The DLA-NZ700/RS2200 achieves 80,000:1* native contrast by simultaneously improving alignment control and pixel flatness. *: 40,000:1 for 'DLA-NZ500/RS1200'
Uniform brightness
The Manufacturing process has improved uniformity of brightness across the entire screen, with beautiful image quality to every corner.
New BLU-Escent Laser
High Brightness and Long life
JVC’s proprietary laser light source technology, Blu-Escent, uses a blue laser diode as the light source. The DLA-NZ700 achieves a high brightness of 2,300lm and the DLA-NZ500 2,000lm. Both models have a laser life expectancy of approximately 20,000 hours.
Improved Power Efficiency
The DLA-NZ700/NZ500’s brightness per watt of effective power is approximately 2 times that of the first model equipped with BLU-Escent Laser (the DLA-Z1 was released in January 2017, with a brightness of 3,000lm).
Controlling the Luminance in 101 Steps
BLU-Escent Laser can finely adjust the luminance according to the environment and preference using the Light Source Control by slider adjustment. There are a total of 101 (0 – 100) luminance control steps that can be used to make fine adjustments to match the target luminance in the environment and on the screen.
Newly Designed fully Motorized 4K Lens
Superior Resolution
Newly designed large aperture (80mm, 11groups, 15lenses) 4K compatible lens delivers full native 4K D-ILA resolution to every corner of the screen.
Installation flexibility
Fully electric (Zoom, Focus, Shift), with 70% vertical and 28% horizontal shifts for easy installation.
Ultimate Dynamic range
HDR Drastically Improves Expressive Power of Images
When it comes to reproducing the rich video information of HDR content, including the extended brightness range, BT.2020 wide color gamut and 10-bit gradation, rely on the new D-ILA projectors. Both models support all HDR formats including HDR10 for Blu-ray and streaming, HLG for broadcasting, and the HDR10+ with dynamic metadata compatibility. The projectors’ improvements for higher brightness and contrast have helped to achieve a wider dynamic range, allowing users to enjoy an immersive experience with HDR images full of reality.
DML (Display Mastering Luminance) for Better HDR Experience
DML (Max Display Mastering Luminance) metadata, which represents the nit level of the professional monitor used to grade the movie to the director's standards, is used to set the dynamic range of the title for improved HDR tone mapping. On the DLA-NZ700/NZ500 series, both DML and MaxCLL values are used for the HDR levels.
HDR10+ described
In HDR10, the basic standard for reproducing HDR content, there are only two pieces of information: MaxCLL, which represents the maximum brightness of the content, and MaxFALL, which represents the average maximum brightness. However with HDR10+, the luminance information for each scene is embedded in the content as metadata, which allows for scene-specific tone mapping and faithfully reproduces the HDR image intended by the creator.
Gen2 Frame Adapt HDR Function for
Brighter and More Colorful HDR Images
The Frame Adapt HDR function, which uses a proprietary algorithm to instantaneously analyze the maximum brightness of any HDR10 content per scene or per frame and perform real-time tone mapping to optimal dynamic range for video projection, has evolved into the second generation (Gen2). The algorithm for tone mapping has been fully reexamined to achieve HDR images with higher definition. Furthermore, the proprietary algorithm for tone curve selection has also been improved to reproduce HDR images that are brighter, more colorful and have a wider dynamic range.
Deeper Blacks for Richer Gradation
The new Deep Black Tone Control has been added to Frame Adapt HDR, with a new algorithm to further subdue tones in dark areas to achieve more realistic darkness. This function maximizes the dynamic range of the new-generation 4K D-ILA devices and delivers images with more contrast than ever before. Scenes with light and dark shades such as nightscapes can be projected with greater realism.
FILMMAKER MODE™ for Faithfully Recreating
the Creator's Original Intentions
JVC Advanced Technology
Cinema filters richly reproduce colorful images with a wide color gamut equivalent of DCI-P3
The CINEMA FILTER enables the wide color gamut of of DCI-P3 film standards. HDR content typified by UHD Blu-ray, which has a much wider color gamut, can be richly depicted with gradations of the sky and sea, contrasting crimson roses and rows of fresh green trees.
Equipped with Vivid picture mode that reproduces SDR content in rich colors
Vivid picture mode is a standard dynamic range (SDR) picture mode that reproduces content in rich colors. You can enjoy popular SDR video content, such as animation, in bright, rich colors and clear images.
Proof of high-grade, high-quality projectors
licensed with ISF Certifications
All models are licensed with the ISF C3 (Certified Calibration Controls) mode, enabling trained dealers to professionally calibrate them to desired screen surfaces, lighting environments and video sources, and then securely store these precise settings into the projector.
6-axis Color Management System
A 6-axis matrix of red, green, blue, cyan, magenta, and yellow enables the precise adjustment of hue, saturation, and intensity. Users can make adjustments suitable for the content as the projector allows precise management of colors.
Auto Calibration function
Using an optical sensor and proprietary software*2, optimum calibration can be applied in just a few easy steps to match the changes in optical characteristics caused by the installation situation of the projector. Auto-Calibration optimizes all essential elements found in the image, including color balance, gamma characteristics, color space, and color tracking. In the past, multiple calibrations were required, but now it's possible to complete the calibration with a single calibration.
*2: An optical sensor and proprietary software, which is downloadable from JVC website, are required to perform auto calibration function. Refer to the JVC website for details.
Convenient Features
Installation Mode
These projectors are equipped with Installation Mode that allows users to centrally manage settings related to installation in order to enjoy projected video optimized for each environment. As shown in the graphical interface, eight settings for Lens Control, Pixel Adjustment, Mask, Anamorphic on or off, Screen Setting, Installation Style, Keystone, and Aspect can be adjusted. Additionally, 5 different mode settings can be stored in memory and named as desired. Installation modes stored in memory for various environments can be called up immediately.
Screen Adjustment Mode
Screen Adjustment Mode is one of the nine Installation Modes described above. When the user selects a setting that best suits the screen being used from the Screen Adjustment Mode settings, the projector adjusts the image with natural color balance to match the screen. The mode is compatible with the latest models offered by the world's major screen manufacturers.
Digital Keystone Function*
These projectors feature Digital Keystone Function. Digital Keystone adjusts keystone distortion that occurs when the projector is placed in a tilted position.
* : Digital Keystone Function cannot be used simultaneously. Keystone adjustment corrects only in the vertical direction.
Anamorphic mode for wide cinematic films
A 2.35:1 aspect ratio for wide cinematic films can be enjoyed by combining the projector with a third-party anamorphic lens to create dynamic picture reproduction just as can be seen in a movie theater.
USB Back-up
The USB Back-up function can save and write settings on the main unit menu to a third-party USB flash drive all at once. It is important to save adjustments made by an installer or specialist, or to undo unintended adjustments made by children or family members.
JVC Unique Input and Output
Remote control
Technical Specifications
Manuals
Device
- D-ILA Technology
- Yes
- Chip Type
- 3rd Generation 0.69-inch 4K D-ILA device
- Native Resolution
- 4096 x 2160
- Number Of Chips
- 3
- Display Resolution
- 4096 x 2160
Light Source
- Laser
- Yes
- Type
- BLU-Escent Laser Diode
- Life Time (Standard Mode)
- 20000 hours
Picture
- Brightness
- 2300 lm
- Dynamic Contrast
- ∞ : 1
- Native Contrast
- 80000 : 1
- Dynamic Light Power control
- Yes
- Modes
- Low,High,Balance,Off
- Manual Aperture
- Yes
- Range
- -15 (stops down) to 0 (opens up)
- DCI-P3 Color Gamut
- Yes
- 100% REC 709
- Yes
- Color Bit Depth
- 12 bit
- ISFccc Certification
- Yes
HDR
- HDR10
- Yes
- HDR10+
- Yes
- Frame Adapt HDR
- Yes
- HLG
- Yes
- Mastering Info Display
- Yes
- Info data
- MaxCLL, MaxFALL , DML
- Deep Black Tone Control
- Yes
Lens
- Zoom
- 1.6 x
- Throw Ratio
- 1.34 - 2.14 (16:9)
1.26 - 2.01 (17.9)
- Diameter
- 80 mm
- Build
- 15-element, 11-group.
- Lens Shift
- Yes
- Range Horizontal
- ± 28 %
- Range Vertical
- ± 70 %
- Motorized Zoom
- Yes
- Motorized Shift
- Yes
- Motorized Focus
- Yes
- Projection Display size (diagonal)
- 60 - 200 inch
- Memory Function
- Yes
- Number of user presets
- 5
- Lens Cover
- Yes
HDMI
- HDMI
- Yes
- Number of Inputs
- 2
- Data Rate
- 32 Gbps
- HDCP Version
- 2.3
- 4K60P signal input
- Yes
- Video Signal range
- 480p, 576p, 720p 60/50, 1080p 60/ 50/ 30/ 25/ 24, 3840 x 2160p 60/ 50/ 30/ 25/ 24, 4096 x 2160p 60/ 50/ 30/ 25/ 24
- PC Signal range
- 640x480, 800x600, 2048x1080, 1600x1200, 1920x1200, 2048x1536, 2560x1440
- Input Level Adjustment
- Auto / Standard (16-235) / Enhanced (0-255) / Super White (16-255)
- Color Space Range
- Auto/ YCbCr444 / YCbCr422 / RGB
- EDID Modes
- Standard, Option1 , Option2 (older hardware may need to use Option1 or Option2 settings)
Connections
- LAN
- Yes
- Connector
- RJ45
- Service
- Yes
- Connector
- USB (Type A) for firmware update or backup
Picture Settings
- Picture Modes
- Natural, Cinema, Filmmaker, Vivid, Frame Adapt HDR1,Frame Adapt HDR2, HDR10+, HLG, FilmMaker, 4 User modes
- Color Temperatures
- Xenon 1, Xenon 2, 5500K, 6500K, 7500K, 9300K, High Bright, HDR10+, HDR10, HLG, Custom 1, Custom 2
- Gamma Processing Depth
- 12 bit
- Gamma Adjust
- HDR (Auto), HDR(PQ), HDR(HLG), 2.2, 2.4, 2.6, Cinema 1, Cinema 2, Vivid, 3 Custom modes
- Color Management
- 6-Axis adjustable CMS
- MPC
- Yes
- Filmmaker Mode
- Yes
- Auto Calibration
- Yes
- Installation Mode
- Yes
- Number of modes
- 5
- Included settings
- Lens Control, Pixel Adjustment, Mask, Anamorphic on or off, Screen Adjust, Installation Style, Keystone, and Aspect
- Anamorphic Modes
- 4 Modes (A, B, C, D)
- Control4 SDDP
- Yes
Power & Environment
- Power Requirement
- AC100-240V, 50/60Hz
- Projector in Use
- 280W
- Standby
- Eco-mode: 0.3W
- Network Standby
- 1.5W (LAN)
- Switchover time
- Approx. 15 min. (To standby or networked standby; default)
- Fan Noise
- 23 dB
- Eco Mode
- Yes
- Standby Timer
- Yes
- Operating Temperature
- 5°C to 35°C
- Operating Humidity
- 20% to 80%
- Installation Angle
- Horizontal +/- 10 degree / Vertical +/- 10 degree
- Installation Height
- Below 2,000 m
In the box
- Remote Control
- Yes, RM-MH27
- Quick Guide
- Yes
- Power Cord
- Yes
- Batteries
- Yes, 2 x AAA-size batteries
Dimensions & Weight
- Product Dimensions (WxHxD)
- 450 x 181 x 479 (mm)
- Product Weight
- 14.8 Kg
- Package Dimensions (WxHxD)
- 585 x 361 x 600 (mm)
- Package Weight
- 18.9 Kg
General Editing Note
- General Note:
- Simulated pictures.The values for weight and dimensions are approximate.E.&O.E. Design and specifications subject to change without notice.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.7 ★★★★★
Based on 10 reviews
Sort
Product Reviews
★★★★★ 5
2026 it has saved me
I never wanted a store card only! When I first applied I was bummed that I only got the store card and I thought about canceling it. BUT A lot has changed this year for sure. New grandparents, grocery being so EXPENSIVE and everything in our house as far as electronics needed to be replaced. Very easy to apply for, love the fact that you can apply without getting a hit on your credit and if you want to accept the offer then do so and if you decide that it’s not enough credit then you can decline the offer and no hit to your credit. I will say this, this was the lowest card that I was offered but I chose to get it anyway and within a month I had already received a credit line increase. I also took a trip out of the country and was able to order stuff and have it delivered with no problems. Every time I use it I get cash back and am able to use that on my next order. This is my weekly card for groceries. I definitely can’t wait until it upgrades to the visa, I would definitely get more use out of it. For those who are Amazon shoppers, it’s well worth it. So far so good, Good Choice.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 26, 2026
★★★★★ 5
Good, but you need to be careful with it
I've done business with GE CRB before using other store cards, so I knew what to expect going into this. I will echo the advice that a few others have given. For one, I would recommend that you only use this card for one purchase at a time and that you pay it off entirely before using the card again. The interest starts accruing immediately, but you are not billed for it until the promotional term expires - for example 6 months, 12 months, etc. You will see the expiration date and accrued interest amount on your bill. I always make sure I can pay off the entire amount well before the expiration date. Also, I schedule automatic payments through the website so it's paid every two weeks (pay day works well for me). I divide the balance by number of payments and schedule all of them right away. It's very easy to do this and will prevent late payment fees and the possibility of defaulting and getting hit with the accrued interest. I haven't had to deal directly with GE CRB customer service yet, so I don't have any complaints on that.
The benefit of having a card like this is being able to use it for major purchases, paying it off over time, and avoiding any interest charges because you are paying off the balance before the promotional term (deferred interest) expires. You can't do that with a regular credit card. If you want a card to make frequent purchases with and plan on paying off the balance at the end of the month, you're much better off with a regular credit card. One warning... I noticed that after I was approved for this card my method of payment for Kindle one click purchases changed to this card. Keeping it that way would not be good and I wanted to make sure others know about this. I'm pretty sure you'd be hit with the interest at the end of the month since the purchases you would be making are lower than what's required to receive the no interest promotions. I changed it back to my debit card.
Just keep on top of the account, don't use it to make a bunch of purchases, and pay the balance off before the promotional terms expire and you'll be fine. Like all credit, being responsible is the key to not getting in trouble with it.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 5, 2012
★★★★★ 1
Was lucky to meet really polite and conducive employees. But the Card Company and Amazon Coders are crap.
2:13:23 PM : Ui Neil Sandage: Initial Question/Comment: I wanted to pay right now. And then close the card today. $400 is far to low a limit to be worth my time. Your payment in the amount of $403.23 has been successfully scheduled for 04/20/2015. Please allow up to 48 hours for this payment to be reflected on your account. Confirmation will be sent to *****@gmail.com Confirmation Number: 831651153
2:13:28 PM : System: Welcome to Amazon.com Store Card Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily.
2:13:28 PM : System: James has joined this session!
2:13:28 PM : System: Connected with James. Your Reference Number for this chat is 2494835.
2:13:33 PM : James: Hi, thank you for contacting us today. I will be happy to assist you.
2:14:13 PM : James: We do regret your decision to close your account with Amazon store card. May I please ask if there is any specific reason that you wish to close the account?
2:16:09 PM : Ui Neil Sandage: The limit is too low. If it is not at least $1500 or enough to purchase a refrigerators or repair an air conditioner in an emergency.... then why the heck do i need a credit card? I have $10,000 in savings. For small bills i can do cash. I only signed up for your card because of the $40 discount on a nVIDIA Shield Tablet.
2:17:04 PM : Ui Neil Sandage: My credit score is 754 with Transunion and 740ish with the other on CreditKarma.com
2:17:58 PM : James: I completely understand and I apologize for the inconvenience.
2:18:28 PM : James: Please be advised that there is no annual fee, 0% fraud liability and you are eligible for numerous Promotions offered. Would you like to re-consider your decision?
2:19:03 PM : Ui Neil Sandage: I want to pay the card first. Then see if the limit can be fixed.
2:19:44 PM : Ui Neil Sandage: Why the hell $400?
2:19:47 PM : James: I would be glad to place a request for you right away and check the decision.
2:20:00 PM : James: Ui Neil Sandag, to complete this transaction I am going to need your net income. When disclosing income, please provide the annual net dollar amount of all sources of income which you have, as an individual. Alimony, child support or separate maintenance income need not be included unless relied upon for credit.
2:20:03 PM : Ui Neil Sandage: no hard credit pulls.
2:20:13 PM : James: Your request for a credit line increase may result in an inquiry on your credit bureau; however, some requests are determined using only internal factors on your account and may not result in an inquiry on your credit bureau.
2:20:20 PM : Ui Neil Sandage: i just want to see the decision and why it was made?
2:21:01 PM : Ui Neil Sandage: too much activity was one of the complaints.
2:21:28 PM : James: I am so sorry for the inconvenience, I understand
2:21:34 PM : Ui Neil Sandage: I have a secured card i am always changing the limit on by increasing the collateral.
2:22:08 PM : Ui Neil Sandage: each month i place a few more hundred on it. So each month my credit changes.
2:23:13 PM : James: We value you as our customer and appreciate your business.
2:23:15 PM : Ui Neil Sandage: (10% discount on a shield tablet? I decided to apply. 400 - 40)
2:23:23 PM : James: If you wish I can place a request for credit line increase
2:23:51 PM : Ui Neil Sandage: I do but only if they look over the application with this info and make a new dicision.
2:24:14 PM : Ui Neil Sandage: The credit pull would hurt my score by much more than $400 is they do it again.
2:24:32 PM : Ui Neil Sandage: Just help me pay right now !!!
2:24:44 PM : Ui Neil Sandage: Are you after a commission or something?
2:25:07 PM : Ui Neil Sandage: just want to pay the card off in a lump sum right now.
2:25:34 PM : James: I will explain you
2:25:34 PM : James: It is very difficult for you to determine with certainty whether or not there will be an inquiry when processing a credit line increase request. This is due to the “internal factors” as mentioned above.
2:25:54 PM : James: And the balance on your account is $403.23
2:25:59 PM : James: I will credit $25.00 to your account
2:26:14 PM : James: And you can pay $378.23
2:26:24 PM : James: I am trying my best to help you in all the way I can
2:26:34 PM : James: Would you like me to credit $25.00 to your account?
2:26:54 PM : Ui Neil Sandage: Sure. Every penny matters.
2:27:14 PM : James: Your satisfaction is important for us and I will do my best to help you in all the way I can.
2:27:49 PM : Ui Neil Sandage: I still want to make the entire payment on the card today. Can i call and use a debit card to pay it all off?
2:28:08 PM : Ui Neil Sandage: Do i have to wait 48 hours for it to post on my account?
2:28:29 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee with debit card
2:28:44 PM : James: No, you can call and make $378.23 payment
2:30:22 PM : Ui Neil Sandage: So just to be clear. You have applied a $25 credit. And if i call right now. The new balance they will see is = $378.23 ?
2:31:00 PM : James: Yes, you are absolutely right.
2:31:25 PM : Ui Neil Sandage: I have one more question. May i ask it here?
2:31:54 PM : James: Sure
2:31:59 PM : James: I will be more than happy
2:32:38 PM : Ui Neil Sandage: I have a utility company here named JEA. I once set up automatic payment of my utility bills. Then paid the bill when it arrived.
2:33:41 PM : Ui Neil Sandage: Then on the scheduled day of automatic payment they double charged me for a bill that had been paid down to zero two weeks before.... Will that happen on 4/20 with this scheduled thing i did?
2:34:34 PM : James: You can just click on "payments" tab and then select "scheduled payment"
2:34:44 PM : James: You can cancel the payment or edit the payment date and amount
2:35:04 PM : James: If you wish to make the payment over the phone with debit card you can cancel the payment
2:36:07 PM : Ui Neil Sandage: So that was an important question.
2:36:39 PM : James: Yes, else both the payments would post
2:36:42 PM : Ui Neil Sandage: I followed you directions and it wants me to log back in. However it did not accept my email address as my log in ID. What now?
2:37:20 PM : James: The site would be timed out
2:37:43 PM : Ui Neil Sandage: Yes. So what is the correct log in ID?
2:37:58 PM : James: May I please request you to click on "Forgot User ID" on first page of www.syncbank.com/amazon?
2:38:03 PM : Ui Neil Sandage: I know my password. But it does not ask that. Just the ID?
2:39:52 PM : James: Yes, you can get your user ID
2:39:57 PM : Ui Neil Sandage: silly damn computer. It was my email. But it had to be all if lower case and no proper Caps for it to be accepted...... :::annoyed:::
2:40:32 PM : James: I am so sorry for the inconvenience caused.
2:41:15 PM : James: I will be glad to help if you need any more information from your account.
2:42:05 PM : Ui Neil Sandage: ::snicker at the trained response:: do you have another $25 to apologize with?
2:44:02 PM : Ui Neil Sandage: I entered my email with caps. But the system automatically changed it.
2:44:24 PM : Ui Neil Sandage: Then would not accept it with caps to enter the account. WEIRD.
2:45:15 PM : Ui Neil Sandage: Are you quiet to see if they will approve the $25 or is this professional distance? Perhaps you had business to address elsewhere?
2:45:56 PM : Ui Neil Sandage: What was that number again? I'd like to call and make my payment.
2:46:13 PM : James: I am really sorry, I have already processed $25.00 and system does not allowed to credit another $25.00
2:46:23 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee.
2:48:41 PM : Ui Neil Sandage: That's fine. I only ask because every penny counts. And you'll have to forgive me. But it is mildly insulting to tell me you are sorry for the inconvenience when the computer or programmers is clearly not sorry and intentionally set it up so that i could not use proper caps in my ID or email address. Rather than get upset at the lie i chose to laugh at it as a canned response.
2:50:57 PM : James: Yes, the user ID is case sensitive
2:51:03 PM : Ui Neil Sandage: I called the phone system and it says you lied to me twice??? It says my balance is $403.23 ?
2:51:16 PM : James: I understand, it would be frustrating some times if the system does not help us
2:51:28 PM : James: As mentioned, the balance will be updated in next 48-72 hours
2:51:48 PM : James: However, you can be rest assured that your balance is $378.23
2:52:44 PM : Ui Neil Sandage: please forgive me for being frustrated. But if you read the conversation there was no mention of wait 48-72 hours for the credit to post. I know it is not your intention. But that makes a third lie.
2:53:36 PM : Ui Neil Sandage: I asked specifically if i call right now will the credit be posted? And your response was Yes when i call it would show up.
2:54:32 PM : Ui Neil Sandage: or at least that is how the conversation felt.
2:55:09 PM : James: I am really sorry for the confusion.
2:55:29 PM : James: $25.00 will post in next 48-72 hours, however, you can pay $378.23.
2:55:39 PM : James: And cancel the payment which was made online
3:02:28 PM : James: I will be glad to help if you need any more information from your account.
3:02:28 PM : Ui Neil Sandage: Is it possible to save or email this conversation as a copy to myself? The problem is the computer system and not you. But a lot of things happened here. Ridiculously low credit limit. ID being made all lower case by the website. The automatic charge 20 days later if i had not asked you. And a lot of bad things could have happened. In fact some things did. Amazon made my default automatically their card instead of the one i selected. So a lot of my purchased were canceled or interrupted and did not ship on time until i logged back in and changed the payment method. EVER THOUGH AMAZON APPROVED ALL THE PURCHASES on their card and then frozen them days later. Not hours. Days later. I had to wait on an emergency tool to unlock something important. And that was delay by days because of their computer systems changing things automatically just as it did with me ID? Don't they think i know what i want? Why do they force their card and their lower cases and their enforced payments even if the account balance would have been zero when it happened? I could be overdrawn with these things they do. $404 dollars is not always in that checking account.
3:03:00 PM : James: I am sorry, we do not have an option to email
3:03:01 PM : James: Once the chat is ended, you may scroll down and click on "Skip the Survey and Print chat".
3:04:11 PM : James: Please do not misunderstand, and I am really sorry for all the confusions and problems
3:04:55 PM : James: We do respect your time and understand how difficult it would be if you are getting problems in log in
3:05:45 PM : Ui Neil Sandage: I will try the phone again now. What is the correctED balance i want to pay when i call?
3:06:10 PM : James: You can pay $378.23.
3:06:30 PM : James: And make sure that you cancel the payment which you made online
3:06:40 PM : James: Thank you for your patience.
3:08:42 PM : James: I will be glad to help if you need any more information from your account.
3:08:58 PM : Ui Neil Sandage: ty on phone
3:09:45 PM : James: Thank you for your patience and understanding.
3:10:00 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:11:41 PM : Ui Neil Sandage: Here is a 4th lie. They want paper checks and not credit card. Debit card is not an option. And the voice recognition is nearly impossible had to repeat until it let me use the touch pad to navigate.
3:15:22 PM : James: You can make the payment over the phone with live agent with debit card
3:15:36 PM : James: You can say "agent" "agent"
3:15:54 PM : James: It will connect you to live agent and you can make the payment with debit card
3:16:10 PM : Ui Neil Sandage: Thank you James. An agent did answer. And she said there would be no charge for the Debit card.
3:16:25 PM : James: Perfect!
3:16:30 PM : James: Thank you.
3:16:43 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:17:23 PM : Ui Neil Sandage: Okay i paid the $378.23 ~ Here is hoping all this posts overnight. I want to see it done Friday and not have to wait for Monday.
3:15:54 PM : Ui Neil Sandage: I am closing this damn account if after it is all paid no one authorizes or corrects it to a $1500 limit or more.
3:16:52 PM : James: You can any time contact us
3:17:02 PM : James: We are always here to help you
3:17:52 PM : Ui Neil Sandage: Okay. Now let's print or email this transcript.
3:18:02 PM : James: Sure
3:18:07 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:19:55 PM : Ui Neil Sandage: Why is that option to print not appearing?
3:20:20 PM : Ui Neil Sandage: .....
3:20:58 PM : James: You would need to end chat and then you can view the option
3:21:06 PM : James: Please click on close option on the top
3:21:16 PM : Ui Neil Sandage: it says exit. I will not exit.
3:21:38 PM : Ui Neil Sandage: i want a copy of the chat before it exit. As exist means close door behind you.
3:22:08 PM : Ui Neil Sandage: i do not want to close this window.
3:22:28 PM : Ui Neil Sandage: " [X] Exit "
3:23:01 PM : Ui Neil Sandage: Can you close this chat so i may have a copy?
3:23:04 PM : James: You can copy the chat transcript and paste in word document
3:23:11 PM : Ui Neil Sandage: end* this chat
3:23:39 PM : James: If you " [X] Exit " you can view it option to "print" chat
3:23:48 PM : James: Do not worry, the chat transcript will be there
3:25:28 PM : Ui Neil Sandage: alright. I will copy and paste. StarOffice used to be better than Word and for all the Linux users out there it is not good to assume a paid for Microsoft program is on every computer.
3:26:02 PM : Ui Neil Sandage: Star Office may still be better. (My computer does have the other. I had a student discount on it.)
The following is three fields from the Feedback Survey after you "close" or as it says "Exit" the Chat window.
****
The card and process is a nightmare. The $400 limit was only good for the one purchase i made. And my balance was $403.23 with tons of blocked orders on Amazon because i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. ~ James did okay. But as soon as my “paid in full” zero balance posts, then I am closing the account.
Edited: (too many characters = 255 with spaces)
The $400 limit was only good for the one purchase i made. i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. As soon as my “paid in full” zero balance posts, then I am closing the account.
****
James was polite and prompt. But there were a few things unclear or felt contrary. When asked or prompted he did well. I appreciate the $25 credit. It took the hate or venom out of the emotions. But it is the card and hit on my credit for a ridiculously low $400 that i paid off today and wanted to close today that is ridiculous. The balance does not update quickly and i have to wait. At the start the Agent kept wanting to pull my credit for a second month to change me credit limit when what I opened with was a desire to pay in full and correct when the payment would be processed from 20 days out as it automatically dated the bank draft, to process it today. He was saying there is a magical chance that might not happen does not help. I need a yes or a no.
Again. He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. I had to get to the conclusion before he confirmed it. And he was polite. It is the company(ies) that is(are) the problem and not this specific person.
Edited: (too many characters = 255 with spaces)
He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them.
****
I need the ability to print and email the chats. And this exit thing really does exit the chat so that you can not have a copy of the conversation. Even now it says submit this feedback or get a copy of the chat. You are not allowed to talk back if you want to read what was said or have a copy of it.
EDIT : 238 without spaces or 305 with. They have a character limit of 255.
I need the ability to print & email the chats. This “Exit” thing really does exit the chat so that you cannot have a copy of the conversation. Even now it says submit feedback or get a copy of the chat. You r not allowed to talk back and have evidence.
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Reviewed in the United States on April 2, 2015
★★★★★ 4
Convenient and easy to use
It's convenient and easy to use. The interest rate is a little high but it's not a concern if you pay off your balance. I love that you can link it to your Amazon account making it even easier to make payments and manage.
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Reviewed in the United States on May 21, 2026
★★★★★ 5
Easy Approval Process and Great Rewards
I’ve had a very positive experience with the Amazon Store Card so far. The application and approval process was quick, simple, and straightforward. Managing the account through the Synchrony app has also been very easy, with a clean layout that makes it simple to view balances, make payments, and track purchases.
One of the best features is the 5% rewards on Amazon purchases for Prime members. The cashback adds up quickly if you shop on Amazon regularly, and the rewards are easy to redeem during checkout.
I also appreciate the special financing options that are sometimes offered on larger purchases, along with helpful account alerts and security features. Overall, this card is convenient, user friendly, and a great option for frequent Amazon shoppers.
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Reviewed in the United States on May 22, 2026